Privacy Policy

At 1-800-PetMeds^®, we value your personal privacy. We do not share your name, address, email address, telephone number or financial information outside of our company.

Email address/Telephone number:

Your e-mail address and telephone number will be used only by 1-800-PetMeds^® to notify you of your order status and when it is time to re-order your pet's medication. Occasionally 1-800-PetMeds^® will have promotions or special offers which we feel you may benefit from and we will send you a notice. If for any reason you don't want to receive 1-800-PetMeds^® promotions or special offers, you can simply e-mail optout@1800petmeds.com or click the Opt Out link in any e-mail that you may receive from 1-800-PetMeds^®. You can also Opt Out online by using the following link: Email Preferences and entering your email address.

Financial Information/Online Payment Security:

1-800-PetMeds^® guarantees that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Cookies:

To help 1-800-PetMeds^® serve our customers better, we collect information that does not identify you personally, but rather identifies your computer or browser. This is done using files called "cookies." A cookie saves any preferences that you may have set up while browsing the site personalizing your visit to our website. A cookie cannot retrieve any other data from a computer hard drive or pass on computer viruses. With most Internet Browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or help screen to learn more about this. We partner with a third-party advertising company which may use cookies to provide banner advertisements about goods and services of interest to you.

Mobile Privacy:

1-800-PetMeds^® offers mobile applications that allow you to shop online, check product information, or receive other information from 1-800-PetMeds^®. Personal information collected from your mobile device is protected as described in this Privacy Policy. Our applications or our third party service provider may automatically collect information about your precise location from your device, but only if you allow it.

We use your location information to enhance your shopping experience. You may at any time adjust the permissions in your mobile device to opt-out from allowing 1-800-PetMeds^® mobile applications access your device"s camera and or location information.

You can opt out from further allowing 1-800-PetMeds^® to send you push notifications by adjusting the permissions in your mobile device or from the app.

You can prospectively stop all collection of information by the application by uninstalling the application. If you use the Service through an Apple, Inc. ("Apple") Device, we may offer Touch ID or Face ID as an alternative log-in method to password. We are only notified as to whether the authentication was successful and cannot access Touch ID, Face ID or the data associated with the enrolled fingerprint. For more details, see Apple's iOS Security Guide.

Promo Alerts Program SMS Terms & Conditions

By texting JOIN to 80176, you expressly consent to receive recurring text messages from 1-800-PetMeds^® on new deals, 1-800-PetMeds^® promotional offers and account details. Your consent is not a condition for purchase of any goods or services. Message frequency varies. Message and data rates may apply.

To discontinue receiving messages from 1-800-PetMeds^®, text STOP to 80176. For additional help, text HELP to 80176, or call 1-800-738-6337.

Alerts sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages.

Want further information?

Email us at customerservice@1800petmeds.com or call us toll-free at 1-800-PetMeds (1-800-738-6337).

The California Consumer Privacy Act (CCPA)

Laws in California have changed to provide customers with more transparency and options. As of January 1, 2020, California residents may request a report of their data and how it has been used or request data deletion. Please note that 1-800-PetMeds^® does not sell customer data regardless of the state the customer resides in.

To opt out of email communications or the use of data at a browser level, you may make your selections here.

For additional requests concerning CCPA, please send a detailed email to ccpa@1800petmeds.com.

One or more patents may apply to this web site, including without limitation: U.S. Patent Nos. 5,528,490 and 5,761,649.